Who we are

Joe's Garden Maintenance is run by Joe, based in Scholes, West Yorkshire. I provide garden maintenance services to homes in the local area. This policy explains how I handle personal information when people contact me about my services or visit this website.

What information we collect

When you contact me by form, email, or phone, I may collect the following information:

• Your name.

• Your contact details (phone number and/or email address).

• Your postcode or general location, so I can tell whether I cover your area.

• Details about your garden and what you would like done — for example, the size of the area, the type of work you need, and anything else that helps me give you an accurate quote.

I do not collect information I do not need. I do not ask for information that isn't relevant to providing a quote or carrying out the work.

• Your name.
• Your contact details (phone number and/or email address).
• Your postcode or general location, so I can tell whether I cover your area.
• Details about your garden and what you would like done — for example, the size of the area, the type of work you need, and anything else that helps me give you an accurate quote.

How we use your information

I use your information only to:

• Reply to your enquiry and provide a quote.

• Contact you to arrange or confirm work, if you go ahead.

• Keep a basic record of the work carried out, so I can do a good job and pick up where I left off next time.

• Follow up with you after the work, if you would like me to — for example, to check everything is OK or to remind you about the next visit.

I will not use your information for anything else without asking you first.

Who we share it with

I do not share your personal information with anyone else for their own purposes. The only time I would share information is:

• If I have arranged work with someone else who needs to know details about the job (for example, helping me out on the day), and only the information that person needs to do the work.

• If I am required to by law.

• If you have asked me to (for example, giving me permission to send your details to someone else involved in the work).

I do not sell your information, and I do not pass it to marketing companies.

How long we keep it

I keep your information only for as long as I need it. Usually that means:

• While I am actively working for you, and for a reasonable period afterwards so I can pick up where I left off.

• If you have asked me to keep in touch, I will keep your contact details until you ask me to stop.

If you are just sending an enquiry and do not go ahead with any work, I will only keep your details long enough to reply and then let them go — unless you ask me to keep them.

Your rights

You have the right to:

• Ask what personal information I hold about you.

• Ask me to correct anything that is wrong.

• Ask me to delete your information, where I am not required to keep it by law or for the reasonable running of the business.

• Ask me to stop using your information, where the law allows.

To make any of these requests, just get in touch using the contact details at the bottom of this page. I will do my best to put things right quickly.

Cookies and the website

This website uses cookies and similar technologies. I have a separate cookie policy that explains what I use and why. In short: I use a small number of necessary cookies to keep the site working, and I may use simple analytics with your consent to help me understand how the site is used so I can improve it. I do not use cookies to track you around the web.

Contacting me about your data

If you have any questions about this policy or about how I handle your personal information, please get in touch. I am happy to explain anything that is unclear or put things right if I have made a mistake.